1) Who We Are

GiftHubHQ is fully owned and managed by Bridgegate Creative Hub Ltd. For the purposes of data protection, Bridgegate Creative Hub Ltd. is the data controller for personal information processed via www.gifthubhq.com (the “Site”) and our services.

Contact (Privacy/Data Protection): info@gifthubhq.com

2) Scope

This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our Site, create an account, place orders, interact with our social channels, or sell as a Vendor. It aligns with applicable laws including the Nigeria Data Protection Regulation (NDPR) and, where relevant, GDPR principles.

3) Information We Collect

• Account & Profile: name, email, phone, shipping/billing addresses, password (hashed), preferences.
• Order & Payment: order history, payment method tokens and status from our processors (we do not store raw card data).
• Device & Usage: IP address, device/browser type, pages viewed, clickstream, approximate location.
• Communications: messages to support, reviews/ratings, surveys, marketing preferences.
• Vendor Data (if applicable): business details, KYC (e.g., CAC or tax ID), payout info, product catalog data.

4) How We Use Personal Information (Legal Bases)

• To provide and improve the service (perform our contract/legitimate interests): account creation, order processing, delivery, customer support, fraud prevention, analytics, UX improvements.
• To communicate (contract/legitimate interests/consent): order updates, service announcements, marketing where permitted (you can opt-out anytime).
• For payments (contract/legal obligation): process transactions via third-party gateways; prevent fraud.
• For legal compliance (legal obligation/public interest): respond to lawful requests; enforce our Terms; prevent harm/illegal activity.

 5) Cookies & Similar Technologies

We use cookies/pixels to operate the Site, remember preferences, analyze traffic, and personalize content/ads where allowed. You can manage cookies via your browser settings and (where available) our cookie banner/preferences center. Blocking some cookies may impact Site functionality.

6) How We Share Information

We may share information with:

• Service providers/processors: payment gateways, hosting, analytics, logistics, support tools, bound by confidentiality and data protection obligations.
• Vendors: limited order details needed to fulfill purchases (e.g., recipient name, address, item details). Vendors must use buyer data only to fulfill orders and comply with law.
• Legal & Safety: to comply with law, enforce policies, or protect rights/safety.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to safeguards.

We do not sell your personal information.

7) International Transfers

If data is transferred outside Nigeria, we ensure appropriate safeguards consistent with NDPR/GDPR (e.g., contractual clauses, adequacy mechanisms).

8) Data Retention

We retain personal data only as long as necessary for the purposes described (e.g., account lifecycle, tax/accounting, dispute resolution). When no longer required, we securely delete or anonymize data.

9) Security

We use administrative, technical, and physical safeguards (encryption in transit, access controls, secure development practices). No method is 100% secure; please protect your login credentials and contact us immediately if you suspect unauthorized access.

10) Your Rights

Subject to applicable law, you may:

• Access your data and request a copy
• Correct inaccurate data
• Delete data (subject to lawful retention)
• Restrict/Object to certain processing
• Withdraw consent where processing is based on consent
• Portability (receive data in a structured, machine-readable format)

To exercise these rights, email info@gifthubhq.com. We may need to verify your identity before acting on your request.

11) Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided personal information, please contact us to remove it.

12) Third-Party Links

Our Site may link to third-party websites/services. Their privacy practices are not governed by this Policy; please review their policies.

13) Changes to This Policy

We may update this Policy. We will post changes with a new “Last updated” date. Material changes may be communicated via email or on-Site notice.

14) Contact Us

Questions, requests, or complaints about privacy: info@gifthubhq.com