1) Overview

We want gifting to be stress-free. If something goes wrong, we’ll help fix it quickly and fairly. This policy applies to products sold on GiftHubHQ whether fulfilled by GiftHubHQ or by a third-party Vendor (noted on the product page).

2) Return Windows

• Most items: Return requests within 7 days of delivery.
• Defective/Not as Described: Report within 7 days; we will coordinate repair, replacement, or refund.
• Perishables/Personalized items/Intimate or hygiene items: Non-returnable unless damaged/defective on arrival or misdescribed.
• Electronics/Appliances: Must include all accessories/packaging; subject to inspection for physical damage/misuse.

3) Conditions for Return

Items must be unused, with all original tags, packaging, manuals, and accessories. Please pack safely to avoid damage in transit. Returns that do not meet these conditions may be refused or subject to a reasonable restocking fee (up to 10%) for non-fault returns.

4) Wrong, Damaged, or Defective Items

If you received the wrong item, or it arrived damaged/defective, contact us within 48 hours of delivery with order ID and clear photos/video. We’ll arrange a return label or pickup and coordinate a replacement or refund.

5) Refund Method & Timing

Approved refunds are issued to the original payment method (or as store credit if requested). Processing times vary by bank/processor but typically appear within 5–10 business days after we (or the Vendor) confirm receipt and inspection of the returned item.

6) Return Shipping Costs

• Fault/Our error: We cover reasonable return shipping or provide a prepaid label.
• Change of mind (where permitted): Customer covers return shipping and any restocking fees.

7) Vendor-Fulfilled Orders

For Vendor-fulfilled items, GiftHubHQ facilitates the request and coordinates the return process with the Vendor. Vendors must follow this policy at a minimum; stricter Vendor warranties are welcome where stated on the product page.

8) How to Start a Return

Email info@gifthubhq.com with:

• Order ID and product name
• Reason for return and photos/video (if damaged/defective)
• Preferred outcome (refund, replacement, or repair where applicable)

We’ll reply with instructions and a Return Merchandise Authorization (RMA) number where required. Do not ship items without an RMA if one is provided.

9) Non-Returnable Items (summary)

• Personalized/engraved/monogrammed items
• Perishables and dated event items (e.g., flowers, cakes)
• Opened hygiene items (e.g., cosmetics, earrings) unless defective
• Gift cards and downloadable/virtual items
• Items marked final sale

10) Abuse & Chargebacks

We may limit returns or close accounts for abusive patterns (e.g., frequent wardrobing/returns of used items). For chargeback misuse, we may provide evidence to the processor and restrict account usage.